Returns & Exchanges

At CustomerFriendlyShop, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy on all unworn items with original tags. If your purchase isn't the perfect fit, we are here to help you find an alternative or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack Your Items

  Place the unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Ship It Back

  Affix the prepaid return label to the outside of your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-10 business days.